Returns&Refunds
At Yanluo Jewelry, we are committed to our partners’ satisfaction and stand behind the quality of our products. In the unlikely event you receive damaged, defective, or incorrect items in your wholesale shipment, this page outlines our returns&refunds process. We provide clear, step-by-step instructions on how to inspect your order upon arrival and report any issues within the specified timeframe.
Learn how to submit a claim, including the necessary documentation like your order number and photos of the items. We explain the evaluation process and the conditions under which a return authorization, store credit, or refund will be issued. Please note that custom OEM/ODM orders have specific conditions. Our goal is to make the resolution process transparent and efficient, ensuring you can partner with us in complete confidence.
What is the refund method?
1. The refund will be processed according to your refund method and transferred to your bird’s nest wallet or original payment method,
2.If you have not selected a refund method, we will process it according to the refund method you previously selected in the refund record.
When can I receive the refund?
After the refund is processed, you will receive a refund notification email. Refund time: Please provide the refund method and bank.