Returns & Refunds
If your wholesale shipment contains damaged, defective, incorrect, or missing items, contact us with your order details and supporting documentation so we can review the issue.
When You Can Submit a Claim
We stand behind the quality of our products. If you receive a wholesale shipment with an issue, please contact us as soon as possible so our team can review the order and supporting evidence.
- Products arrived damaged during transit.
- You received products different from the confirmed order.
- Products have a suspected manufacturing defect.
- Items are missing from the shipment.
- The delivered quantity does not match the order confirmation.
OEM/ODM orders: Custom products may have separate sampling, approval, tolerance, cancellation, and return conditions. Please refer to the applicable quotation, purchase order, or OEM/ODM agreement.
How to Submit a Claim
Inspect the Shipment Promptly
Check the products and quantities after delivery. If the outer package is damaged, keep the packaging and take clear photos or videos before opening or repacking the shipment.
Send Order Information and Evidence
Email yanluo@fashingjewelry.com with your order number, product details, clear photos or videos, packaging condition, and a short description of the issue.
Wait for the Review
Our team will review the information and may request additional photos, videos, product details, or carrier documentation before confirming the next step.
Follow the Approved Resolution
Depending on the result of the review and the applicable order terms, the resolution may include a replacement, store credit, partial refund, full refund, or another agreed solution.
Please do not return products before receiving written return instructions or authorization. Unauthorized returns may delay processing.
Refund Method and Timing
💳 Refund Method
- Approved refunds are normally sent to the original payment method where possible.
- If an account wallet or store credit option applies, the available method will be confirmed with you.
- For bank transfers, please provide accurate bank information when requested.
- Replacement or credit may be offered instead of a refund depending on the claim and order terms.
⏱️ Refund Timeline
- The review period depends on the type and complexity of the claim.
- After approval, we will confirm the expected processing timeline.
- Payment providers and banks may require additional processing time.
- A refund notification will be sent after the refund is processed.
Refunds are processed only after the claim, product condition, shipping evidence, and applicable order terms have been reviewed.
Have an Issue with Your Order?
Send your order number and supporting photos to our after-sales team. We will review the issue and explain the next steps.
Please include your order number in every message.