🔄 Return & Exchange Policy

Not satisfied with your purchase? We accept returns and exchanges within 30 days of receipt. Here's everything you need to know.

📅 30-Day Window 📦 Easy Process 🔒 Secure Returns
📋 Eligibility

We hope you have a dazzling shopping experience with us! If you're not satisfied with your purchase, you may return it within 30 days from the date of receipt for a refund or exchange.

  • Items must be in original condition — no signs of wear, damage, or alteration
  • Gift boxes and velvet bags must be included
  • Proof of purchase (receipt or order confirmation) required
  • Return must be initiated through our customer service — do not return without authorization

⚠️ We cannot accept returns for: second-hand goods, items altered or repaired elsewhere, items with color changes or gemstone detachment (normal wear), or items returned after 30 days.

📦 How to Initiate a Return or Exchange
1

Contact Customer Service

Email yanluo@fashingjewelry.com with your order number and reason for return/exchange. If your return is accepted, we'll send you a return shipping label and instructions.

2

Pack Your Items Securely

Use original packaging, padded envelopes, or small boxes with bubble wrap. Attach the return/exchange order label. For items over $100, we strongly recommend purchasing shipping insurance.

3

Ship & Track

Send the package using the provided return label or your preferred carrier. Keep your tracking number and return receipt for your records.

⚙️ Important Details

🚚 Shipping Costs

  • You are responsible for return shipping costs
  • If your package arrived damaged, inform us immediately so we can file a carrier claim
  • Non-free-shipping checkout methods: shipping fees are non-refundable

🔍 Inspection & Processing

  • Returns are inspected and processed within 7 business days
  • Refund issued to your original payment method
  • You'll receive an email confirmation once processed
  • Items not in original condition will be returned to you

🎁 Free Gift Policy

  • Free gifts are based on your total order amount
  • If your post-return purchase falls below the threshold, the gift cannot be kept
  • If you choose to keep the gift, a fee of $9.99 will apply

⚠️ Damaged in Transit

  • Contact us within 30 days for damaged items
  • We are not responsible for items lost or stolen after delivery
  • If using your own courier, you are responsible for filing damage claims

Need to Return or Exchange?

Our customer service team is ready to help. Initiate a return or ask any questions — we respond within 2 hours.

✉️ Email Us 💬 WhatsApp

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