01. Introduction

Yanluo Jewelry operates a stainless steel jewelry manufacturing and wholesale business for retailers, distributors, brand owners, and other business customers.

This Privacy Policy explains how we handle personal information when you visit our website, create an account, place an order, request product information, or contact our team.

02. Information We Collect

We may collect information that you provide directly and technical information collected when you use our website.

• Name, company name, email address, and telephone number.
• Billing address, delivery address, and shipping information.
• Order details, product selections, quantities, and order history.
• Business information provided for wholesale accounts.
• Messages, quotation requests, and customer service communications.
• IP address, browser type, device information, and website activity.

Full payment card numbers are not stored by Yanluo Jewelry. Payments are handled by the applicable payment service provider.

03. How We Use Information

We may use personal information to:

• Process orders, payments, deliveries, returns, and refunds.
• Respond to quotations, product questions, and service requests.
• Manage customer accounts and wholesale relationships.
• Send order confirmations and delivery notifications.
• Send marketing communications when consent has been provided.
• Improve website performance and customer service.
• Meet accounting, tax, customs, and legal requirements.

04. Cookies and Tracking

Our website may use cookies to maintain shopping cart functions, remember preferences, understand website usage, and improve the browsing experience.

• Essential cookies required for website operation.
• Shopping cart and checkout cookies.
• Preference cookies for language or currency settings.
• Analytics cookies used to understand website performance.

You can control cookies through your browser settings. Disabling essential cookies may affect shopping cart or checkout functions.

05. Information Sharing

We may share necessary information with trusted service providers that help us operate the website and fulfil customer orders.

• Payment service providers.
• Shipping and delivery providers.
• Customs, tax, and government authorities where required.
• Website hosting, information technology, and professional advisers.

We do not sell, rent, or trade personal information for third-party marketing purposes.

06. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

• Restricted access to customer information.
• Secure website connections where available.
• Payment processing through external payment providers.
• Internal review of customer information handling practices.